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What's So Sensational about Your Customer Experience | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in August
Stephen DiorioStephen Diorio, Contributor

Digitally enabled and connected customers are looking for choice, transparency, simplicity, and personalized experiences when it comes to the products and services they buy. To the digitally empowered customer, products and pricing matter less. Experiences matter more.

http://www.forbes.com/sites/forbesinsights/2016/08/17/whats-so-sensational-about-your-customer-experience/#7a50ae97ebf5
 

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